Robotic Automation and Outsourcing

Outsourced business processes can be categorised into two general categories: front office processes with customer facing roles in some interpersonal capacity (either face to face, on the telephone or via written correspondence); and secondly back office processes where, correspondingly, there is no customer interaction required.

  • Drivers of automation
  • The role of software robotics in the service sector
  • Remote Infrastructure Management

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Robotic Automation and Outsourcing Conference Speakers

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